Knowledge and Documents Sharing

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Sugar Knowledge Base and Document modules help customer support and engineering teams better managing and sharing information. The Knowledge Base module allows users to create frequently asked questions (FAQs), manage files, and search and rate content - all in an easy-to-use interface. Users can also store and manage shared documents within the Document module.

Effects

• Brings new support engineers up to speed quickly.
• Passes and circulates knowledge and experiences efficiently among staff.
• Allows self support for customers through published knowledge base.