VoiceSmart Business Telephone System Key Benefits

Enhances Flexible Communication

VoiceSmart Business Phone Systems offer a range of cost effective options for you to get connected with your customers, colleagues, or suppliers wherever you are. Using the call divert, instant messaging, intercom or remote user login feature, you can stay in touch and communicate with them whenever you want.

Calls can be diverted to either an internal extension or external number. Voicemail messages can be sent to email addresses. Notification of a voicemail can also be sent using your mobile phones via SMS text message. Remote users can also be connected distantly via the Internet and make and receive calls as if they are in front of their office desks.

The broadcasting feature allows users to make an announcement. It is particularly helpful for broadcasting group news or emergency announcements.

Streamlines Productivity

VoiceSmart Business Phone System allows you to enhance your productivity. The softphone (operator console) offers visible user status (such as busy, on divert, and on voicemail) so that you no longer need to call a user to end up with an engaged line. You can also use Voicesmart’s secure internal text messaging to communicate with your colleagues if they are on the phone.

Thanks to VoiceSmart’s ability to integrate multiple sites and remote workers, companies can conveniently allow their staff to work from home or outsource work to foreign countries. Staff at home, at remote sites, or in foreign countries can make and receive calls as if they are working from their main office.

The Multi-level auto attendant with time-based options allow calls to be routed flexibly based on pre-set rules, ensuring the client call gets through to the right department first time and every time. The call queue feature allows multiple calls to be placed in a queue when all agents are busy. Queue calls will hear repeated greetings or music and will be routed when an agent becomes available.

VoiceSmart can also be integrated with third-party applications such as Outlook, Customer Relationship Management (CRM) software, or security alarm systems to get optimum benefit from your investment.

Reduces Calling Costs

Calls to remote workers or between branch offices can be free via the Internet. Users can also subscribe to VoIP Internet telephony services to make low cost VoIP calls. Calling costs, especially for calls to international destinations, can be dramatically reduced.

Consolidates and Manages Resources

VoiceSmart Phone System allows VoiceSmart IP PBXs at different sites to be fully integrated. This would be an attractive feature for organisations with multiple offices. Status of users at different sites can be monitored and shared across the sites. Calls can also be transferred, picked up and routed across various sites via the Internet and contact directories can be shared between each site.

The ability to integrate multiple PBXs allows organisations to consolidate their main PSTN lines to their head offices, reducing expensive PSTN rental costs. Multiple sites can be handled by a single receptionist thus reducing company overheads. It is also possible for companies to route their inbound support or sales calls to staff in multiple countries and cities to benefit from lower operating costs either on a permanent basis or as an “overflow” scenario.

Lowers Total Maintenance Costs

The VoiceSmart Phone System, with a user friendly graphic interface, is easy to maintain and manage. Your IT managers can easily maintain and modify settings of the systems without paying expensive charges to third party telecom consultants.

The system is VoIP (voice over internet protocol) based inside the company’s IT network, making moving, adding or changing users much easier than those conventional phone systems. Most of the time moves, additions or changes require no additional modification to the phone settings and only plugging the phone into an alternative network point is all that is required. For a conventional phone system, moving, adding or changing users will usually require expensive re-wiring and complicating re-configuration of your phone system.

Lowers Total Cost of Ownership

VoiceSmart Phone System is competitively priced. Unlike other systems, our price is inclusive of all major features. Most of other business telephone systems charge extra for features such as call recording, conference call/bridge, voicemails, auto attendants, VoIP call option, and remote VoIP calls, etc.

Companies don’t need to have separate telephone network and pay unnecessary fees for separate wiring for the IP based telephone system. Organisations can utilise their existing IT human resources to carry out basic support and maintenance for the system.