Core Calling Features
- Call transfer to internal extensions or external numbers (blind/attended)
- Call forwarding if line becomes engaged
- Call forwarding followed by missed call
- Call forwarding if user is off line
- Dynamic call forwarding
- Static call forwarding
- Call queuing
- Call on hold
- Global pickup (call intercept)
- Call hold/retrieve
- Pickup by extension
- Call park
- Hunt groups with flexible independent ring setting
- Hot key – phone calls from any client software
- Do not disturb
- Configurable answer phone music (wav)
- Short number mapping (for every user)
- Extension status
- Intercom/broadcasting
Hunt Groups
- Flexible ring and message settings
- Flexible call routing rules with a group of simultaneous ring, cycling ring and priority based ring
- Reject calls, start group vocalbox, play messages, or forward to a designated number when
- The group is unreachable
- Max ring duration expires
- Maximum number of incoming calls is reached
- Maximum number of queue calls is reached
Unlimited Voicemail and Instant Messaging
- Independent voicemail for each user/group
- Unlimited simultaneous access to voicemail (traditional phones usually have a limit for number of simultaneous access to voicemail).
- Voicemail sent by email and notice sent by SMS text to your mobile
- Sending/receiving short text messages
Auto Attendants
- DTMF-controlled interactive voice responder (IVR) with 4 independent modes of operation
- Time-band mode, Day mode, Night mode or customised mode available
- Flexible forwarding: dynamic forwarding by user selection, static forwarding to a fixed extension, recording messages or going to the next node by user selection
Fax
- Sending/receiving faxes through integrated fax server
- Fax status sent by email
- Fax client with headed paper option
SMS Text Message
- Sending SMS text messages from your PC
Conference Calls
- Conference call on 'n' channels (client software only)
- Call muting during conference call
- Easy removal or permission of conference callers
Meeting Room Feature
Multi-site Management
- Remote users with GSM speech codec
- Free phone calls between WAN servers (internet, DSL, CDN, VPN, etc.)
- Flexible call routing rules between sites
- Extension status sharing between servers on the same WAN
- PSTN or VoIP calls routed across sites
Flexible Call Routing
- Options to use multiple carriers
- Calls automatically routed according to time based or cost based routing rules
- Callers can manually choose prefix to select which carrier to use in a call
- Automatic selection of alternative outbound carrier for failed outbound calls
Call Recording
- Call recording (manual/automatic)
Internal Monitoring
- Supervisor can listen in to calls by staff for monitoring or training purposes
Administration
- Web-based server management
- Date and time
- Configurable least cost routing
- Call barring for each user
- Outbound call barring for selected numbers for selected users
- Outbound call barring for each controller
- Advanced functionalities to manage groups of users
- Server administrator with multiple access rights
- Preset DTMF tones
- Caller’s name displaying (if stored in agenda)
- Configuration wizard
- Server lines status displaying
- User login override
- Input overlap number
- Error notification via email
- Configurable outgoing number
- Hidden caller for outbound calls
- Software/hardware echo cancellation
- Automatic software update
- Modular registration of licences
- Independent coupling of users with outbound lines (group of lines)
- Changing hold music or system greetings
- User privileges/capabilities settings
Integration
- Integration with Outlook
- Centralised address book
- Integration with third party CRM packages possible
Call Details
- List of inbound/outbound/lost calls
- Outlook journal notes
Codecs and Protocol
- GSM G.711 a-law u-law codec
- VoIP phone calls on SIP protocol
Hardware Management
- Multiple peripherals
- USB Phones
- Headsets
- SIP phones
- Analogue adapters with analogue phones
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